Return Policy

Lagniappe Flavors Returns Policy

Lagniappe Flavors alligator chef presenting the Returns Policy, seven-day reporting window, and customer support on a sunset Louisiana bayou porch.

We want every Lagniappe Flavors order to arrive correctly and in the condition expected. Because we sell food products, returns are limited for safety and quality-control reasons.

All purchases made through Lagniappe Flavors are governed by this policy, regardless of the brand, supplier, or fulfillment partner associated with the order.

Reporting an Order Issue

Any problem with an order must be reported within 7 days of confirmed delivery.

Please inspect your order promptly after it arrives. Keep the product, packaging, and shipping label until your request has been reviewed.

Eligible Order Issues

Food products are not eligible for standard returns. We will review requests when an item arrives:

Damaged
Defective
Incorrect
Not as described
Broken, leaking, opened, or unusable because of shipping damage

Submitting a request does not automatically guarantee a refund or replacement. Each request is reviewed using the order information and supporting documentation provided.

Items That Cannot Be Returned

We do not accept returns or issue refunds for:

Opened or used food products, except when the product arrived damaged or defective
Taste or flavor preference
Heat-level preference
Buyer’s remorse or change of mind
Products ordered by mistake
Issues reported more than 7 days after delivery
Products returned without prior authorization

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incorrect, not as described, or affected by shipping damage, email:

support@lagniappeflavors.com

Please include:

Your full name
Your order number
A clear description of the issue
Photos of the product
Photos of the packaging
Photos of any visible damage or leakage
A photo of the shipping label, when available

Complete information helps us verify the issue and determine the appropriate resolution as quickly as possible.

Return Authorization and Instructions

Do not send an item back before contacting Lagniappe Flavors.

If a physical return is required, we will provide the correct return address and instructions after reviewing your request. The return address may differ from the address shown on the original package.

Items returned without authorization may not qualify for refund processing.

Approved Resolutions

Depending on the circumstances, an approved order issue may be resolved through:

A replacement
A refund to the original payment method
Another appropriate resolution communicated by Lagniappe Flavors

Availability of a replacement may depend on current inventory.

Refund Processing

Approved refunds are issued to the original payment method within 5–10 business days after approval.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account. Original shipping charges are not refundable unless the refund is connected to an approved damaged, defective, incorrect, or shipping-related order issue.