Lagniappe Flavors Return & Refund Policy
Effective date: September 11, 2026
Lagniappe Flavors works with independent American makers and suppliers. We provide a 30-day return-request window for eligible physical merchandise while also protecting the safety and quality requirements that apply to food, consumables, personalized goods, and other special product categories.
30-Day Return Request Window
You may request a return for an eligible physical product within 30 days of confirmed delivery.
To qualify for a standard return, the item must generally be unused, unopened when applicable, in its original condition, and returned with original packaging, accessories, or documentation when those items were supplied with the product.
Return eligibility can vary by product type. Approval is required before any item is sent back.
Food, Beverages, and Consumable Products
Unopened, sealed, nonperishable food or consumable products may be eligible for return within the 30-day window when the product is otherwise returnable.
Opened, used, partially consumed, or perishable food and beverage products are not eligible for a change-of-mind return for health, safety, and quality-control reasons. This does not limit our review of products that arrive damaged, defective, incorrect, leaking, spoiled on arrival, or otherwise not as described.
Other Non-Returnable Items
The following are not eligible for a standard change-of-mind return unless required by law or unless the item arrived damaged, defective, or incorrect:
- Digital gift cards after issuance or delivery
- Opened or used consumables
- Perishable goods
- Personalized, customized, engraved, or made-to-order products
- Items clearly marked final sale or non-returnable before purchase
- Items with a hygiene or safety seal after that seal has been opened
Damaged, Defective, Missing, or Incorrect Orders
If an item arrives damaged, defective, incorrect, leaking, missing from the shipment, not as described, or unusable because of shipping damage, contact us as soon as possible and no later than 30 days after confirmed delivery.
Please include:
- Your full name
- Your order number
- A clear description of the issue
- Photos of the product and packaging
- Photos of visible damage, leakage, or other defects when applicable
- A photo of the shipping label when available
Keep the item and packaging until the claim has been reviewed, unless keeping the product would be unsafe.
Return Authorization and Supplier-Directed Returns
Do not mail a return before receiving return instructions from Lagniappe Flavors.
Many products are fulfilled directly by the maker or supplier through our marketplace network. An approved return may therefore need to be sent directly to the supplier that fulfilled the order rather than to Lagniappe Flavors.
After approval, we will provide the correct return instructions and, when applicable, a return label. The return address may be different from the address printed on the original package.
Return Shipping
Return-shipping responsibility depends on the reason for the return and the instructions provided for that order. For an approved damaged, defective, or incorrect-item claim, Lagniappe Flavors will coordinate the appropriate resolution and any required return-shipping instructions.
For an eligible change-of-mind return, the customer may be responsible for return shipping when applicable. Any return-shipping requirement will be communicated before the return is sent.
Refunds
When a refund is approved, it is issued to the original payment method after the return or order issue has been processed. Depending on the product and supplier, processing may occur after the returned item is received or after the fulfilling supplier confirms the approved resolution.
After we issue a refund, your bank, card issuer, or payment provider may require additional time to post the credit. This commonly takes several business days and can take approximately 5–10 business days depending on the provider.
Original shipping charges are generally non-refundable on change-of-mind returns. When an approved refund results from a damaged, defective, incorrect, or shipping-related order issue, applicable shipping charges may also be refunded as part of the resolution.
Replacements and Exchanges
Lagniappe Flavors does not offer guaranteed direct product exchanges. For an approved damaged, defective, or incorrect-item claim, a replacement may be offered when inventory and supplier availability allow. Otherwise, an approved return may be refunded and the customer can place a new order.
Cancellations
If you need to cancel an order, contact us as quickly as possible. We cannot guarantee cancellation after a supplier has accepted or begun processing the fulfillment request.
Questions or Return Requests
Email support@lagniappeflavors.com, call 228-437-6856, or use our Contact Us page. Please include your order number when contacting us about an existing purchase.