Lagniappe Flavors Return & Refund Policy
Effective date: September 22, 2026
Revised: November 10, 2026
Lagniappe Flavors is America’s Digital Farmers Market, a Louisiana-rooted retailer and curator of products from independent U.S.-based businesses. Products may be fulfilled by different suppliers or approved locations; Lagniappe Flavors remains your retailer and customer-service contact for purchases made through LagniappeFlavors.com.
30-Day Return Request Window
You may request a return for eligible physical merchandise within 30 days of confirmed delivery. Standard returns generally require products to be unused, unopened when applicable, in original condition, and accompanied by original packaging, accessories, and documentation when provided.
The same 30-day return-request window applies to eligible orders delivered to Canada. Return eligibility still depends on the product and the conditions described below.
All returns require authorization before being shipped. Lagniappe Flavors provides instructions after approval.
Food, Beverages, and Consumables
Unopened, sealed, nonperishable food or consumable products may be returnable within the 30-day window when otherwise eligible.
Opened, used, partially consumed, and perishable food or beverage products are not eligible for standard change-of-mind returns for health, safety, and quality reasons. Issues involving products that arrive damaged, defective, incorrect, leaking, spoiled on arrival, or not as described are reviewed separately.
Products Not Eligible for Standard Change-of-Mind Returns
The following generally do not qualify unless required by law or unless the item arrived damaged, defective, or incorrect:
- Digital gift cards after issuance or delivery
- Opened or used consumables and perishable goods
- Personalized, customized, engraved, or made-to-order items
- Items disclosed as final sale or non-returnable before purchase
- Products with opened hygiene or safety seals
Furniture, Jewelry, and Specialty Merchandise
The marketplace includes furniture, fine jewelry, home goods, and other specialty products in addition to regional foods and beverages. Eligible items in these categories are subject to the 30-day return-request window and applicable product conditions.
Oversized, fragile, customized, or other specialty merchandise may require product-specific return handling. Lagniappe Flavors will provide instructions for approved returns.
Gift Cards
Lagniappe Flavors Gift Cards are delivered electronically. Once issued or delivered, they are not eligible for standard change-of-mind returns unless required by law. Promotional gift-card benefits do not change these conditions.
Damaged, Defective, Missing, or Incorrect Orders
Contact us as soon as possible and no later than 30 days after confirmed delivery if merchandise arrives damaged, defective, incorrect, leaking, spoiled on arrival, missing from a shipment, or otherwise not as described.
Provide your name, order number, description of the issue, and photos of the product, packaging, damage, defect, or shipping label when available. Retain the item and packaging until review unless unsafe.
For an approved claim involving damaged, defective, incorrect, leaking, spoiled-on-arrival, or shipping-damaged merchandise, any required return shipping is arranged at no cost to the customer. Lagniappe Flavors coordinates with the applicable supplier or fulfillment partner.
Return Authorization and Address
Do not mail a return before receiving instructions from Lagniappe Flavors. Because fulfillment partners are located in different places, approved returns may go to a designated return facility or to the partner that shipped the merchandise. We provide the correct address and instructions after approval.
Return Shipping and Labels
Approved returns are handled by mail. Lagniappe Flavors supplies or arranges instructions and, when applicable, a return label.
For orders delivered to Canada, do not mail anything back before contacting us and receiving return authorization. If approved, we will confirm the correct return destination, shipping instructions, whether a return label is available, and any customer-paid return cost applicable under this policy. Cross-border returns may require additional shipping or customs documentation, which we will address in the return instructions.
Approved damaged, defective, incorrect, leaking, spoiled-on-arrival, or shipping-damaged claims: required return shipping is covered through the applicable supplier or fulfillment partner at no cost to the customer.
Eligible change-of-mind returns: the customer pays return shipping. When a prepaid label is provided for convenience, its cost may be deducted from the refund if disclosed before the return is sent.
Refund Processing
Approved refunds are issued by Lagniappe Flavors to the original payment method after the return or order issue has been processed. Banks, card issuers, or payment providers may take additional time to post the credit, commonly several business days and sometimes approximately 5–10 business days.
Original shipping charges are generally non-refundable for change-of-mind returns. Applicable shipping charges may also be refunded when an approved claim arises from damaged, defective, incorrect, or shipping-related problems.
Exchanges and Replacements
Standard direct exchanges are not offered. For approved damaged, defective, or incorrect-item claims, a replacement may be arranged if inventory is available. Otherwise, an approved refund may be issued and the customer may place a new order.
Cancellations
Contact us promptly if you need to cancel an order. We cannot guarantee cancellation after fulfillment processing has begun.
For details about eligible delivery destinations and checkout-calculated shipping charges, see our Shipping Policy.
Questions or Return Requests
Email support@lagniappeflavors.com, call 228-437-6856, or use our Contact Us page. Include your order number for existing purchases.